Business Improvement and Social media

At the Fast Company Innovation Festival, Ideo exec says we can solve problems by designing new ways to talk with each other—rather than at each other.

"To get real-time storytelling right, marketers need to rethink the storytelling process, emphasizing listening first and foremost. Many people, and in particular many marketers, have quite an idealised, romantic concept of the storytelling process."

I've been lucky enough to spend three days in the company of Thaler Pekar and I wanted to share a small slice of rich insight from our first dinner conversation. It's about sadness and narrative

"I heard someone say recently, 'hate is louder than love.' And there is truth to that. But when intolerance, fear, and xenophobia are on the march, when the hate can feel deafening...we are going to keep working with every cell of our beings to turn up the volume on love." -Dave Isay