#HR #RRHH Making love and making personal #branding #leadership
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#HR #RRHH Making love and making personal #branding #leadership
Leadership, HR, Human Resources, Recursos Humanos, aptitudes and personal branding.May be you can find in there some spanish links.
Curated by Ricard Lloria
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#HR Why the Best Companies Always Have the Best Customer Service

#HR Why the Best Companies Always Have the Best Customer Service | #HR #RRHH Making love and making personal #branding #leadership | Scoop.it

I have never heard of anyone who has had a bad customer experience with Amazon, Apple, Costco, or Salesforce. The aforementioned companies are incredibly successful due, in large part, to a material focus on the customer experience. Not surprisingly, the stock market has handsomely rewarded these four companies over the past decade. 

 

Amazon is so customer focused that it will literally send you a replacement for a lost package immediately without ever implying that the customer is at fault. The result is a consumer experience that is so optimal that Amazon is the only place where many consumers decide to shop online. 

 

The same can be said for Apple when it comes to the in-store experience. Apple employees are so passionate about the products that I feel like I am talking to a polite tech enthusiast in the Apple stores and not Apple employees. The result is incredibly brand-loyal customers.


Via The Learning Factor
The Learning Factor's curator insight, June 5, 2016 6:02 PM

It can take 30+ years to build a brand and just a handful of poor customer experiences to destroy it.

Adele Taylor's curator insight, June 6, 2016 5:49 PM
Do you agree that the customer is always right?
Rescooped by Ricard Lloria from Business Brainpower with the Human Touch
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8 Behaviors of Phenomenally Successful People

8 Behaviors of Phenomenally Successful People | #HR #RRHH Making love and making personal #branding #leadership | Scoop.it

You can be an analytical, data-driven, steely-eyed businessperson all you like, but business is ultimately about people.

That means business is also about emotions: yours and those of the people you interact with every day.

Incredibly successful people make a huge difference not just in their own lives but also in the lives of the people they care about, both professionally and personally.

Here's how:


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Rescooped by Ricard Lloria from Supports for Leadership
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9 Ways the Most Successful People See Life Differently

9 Ways the Most Successful People See Life Differently | #HR #RRHH Making love and making personal #branding #leadership | Scoop.it

While supposedly every cloud has a silver lining, when you're truly up against it, silver linings can be really hard to find.

So take a moment and look at your challenges, your roadblocks, your barriers, your--well, everything you face on a daily basis--and see them for what they really are: blessings.

While some people are successful because they're given special opportunities, usually the difference in long-term success and failure lies in what we do when we're faced with adversity, misfortune, and seemingly insurmountable challenges.

Everyone faces the following difficulties; successful people find ways to stay positive, keep working, and eventually overcome what to others seems insurmountable.

And you can too. Today, start changing your perspective.


Via The Learning Factor, Mark E. Deschaine, PhD
The Learning Factor's curator insight, May 17, 2015 6:54 PM

Because success can often be achieved simply by changing your perspective.

Chrissie Webber 'Powering Business Potential''s curator insight, May 18, 2015 10:04 AM

Such a good article which highlights that success also comes from developing our own self-awareness as well as an ability to find the silver linings! 

Bill Brown's curator insight, May 21, 2015 3:37 AM

Managers do things right - Leaders do the right thing

Rescooped by Ricard Lloria from Business Brainpower with the Human Touch
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#RRHH #HR Performance #Management: We Won’t Fix the Problem by Ignoring It

#RRHH #HR Performance #Management: We Won’t Fix the Problem by Ignoring It | #HR #RRHH Making love and making personal #branding #leadership | Scoop.it

To meet this goal, a performance management system must provide some way to determine how employees are performing relative to their co-workers. Yet there is currently a trend in HR to “fix” performance management by eliminating the use of methods that compare employees based on performance.


This makes no sense since this is the very thing senior business leaders want from performance management!

 

The 2 performance management methods:


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The Learning Factor's curator insight, August 5, 2014 7:49 PM

When I ask business leaders in large companies what they want from performance management systems, the answer usually includes “identify the top performers in the company.”

Graeme Reid's curator insight, August 5, 2014 8:29 PM

If we want to fix performance management, we must create methods that accurately classify employees based on past performance in a way that maximizes their future performance and retention.  Rating employees to fit a bell-curve distribution is nonsensical, but identifying your top 10% of performers makes a lot of sense.

Ian Berry's curator insight, August 7, 2014 1:47 AM

Performance management like people management is dead. The question to ask of all performance systems Does our system inspire and make it simple for people to bring their best to their work? Any answer other than a resounding yes means system must be improved.

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#HR #Leadership 65 Top Tips to Sharpen Your Time-Management Skills

#HR #Leadership 65 Top Tips to Sharpen Your Time-Management Skills | #HR #RRHH Making love and making personal #branding #leadership | Scoop.it

Every day, each of us has 24 hours to spend. Some of us make better use of that resource than others. Learning to manage time and spend it wisely is among the most significant things you can do to build personal and professional success.

Here are 65 of the best ways to manage your time:



Via The Learning Factor, Bobby Dillard
Ricard Lloria's insight:

One of the most important keys to personal and professional success lies in how you spend your time. Here are 65 of the best ways to manage it.

Lizzie Richards's curator insight, March 29, 2016 2:50 PM

One of the most important keys to personal and professional success lies in how you spend your time. Here are 65 of the best ways to manage it.

Dejan Nikolic's curator insight, March 30, 2016 9:14 AM

One of the most important keys to personal and professional success lies in how you spend your time. Here are 65 of the best ways to manage it.

Norman Demers's curator insight, March 30, 2016 9:18 AM

One of the most important keys to personal and professional success lies in how you spend your time. Here are 65 of the best ways to manage it.

Rescooped by Ricard Lloria from Business Brainpower with the Human Touch
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37 Secrets Only Successful People Know

37 Secrets Only Successful People Know | #HR #RRHH Making love and making personal #branding #leadership | Scoop.it

The business of business isn't really all that complicated. While there is, of course, specific knowledge required for specific industries, this post encapsulates everything that you'll need to know to survive and thrive in the business world.


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The Learning Factor's curator insight, May 24, 2015 6:54 PM

Everything you need to know about business, collected into a single handy article.

Rescooped by Ricard Lloria from Business Brainpower with the Human Touch
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#HR #RRHH 12 Things Successful People Reveal About Themselves At Work

#HR #RRHH 12 Things Successful People Reveal About Themselves At Work | #HR #RRHH Making love and making personal #branding #leadership | Scoop.it

My fellow columnist here at Inc., Dr Travis Bradberry, wrote an excellent article on the 12 things you should NEVER reveal about yourself at work. It made me consider this from the other side. I have seen all of the mistakes and mis-steps that Dr Bradberry identified, but telling people what to avoid is only half the battle. What can you reveal about yourself that can help you?

I have spoken with some of the most successful people I have had the pleasure to work with, and reflected on two decades of interactions with successful people to come up with what I believe is a comparable list of things you see in winners.

 


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The Learning Factor's curator insight, May 17, 2015 7:02 PM

In search of the elusive behaviors of the top-performers in every walk of life

Suntech iPark's curator insight, May 18, 2015 9:52 PM
When passion drives you, everything else follows... http://suntechipark.com/