I selected this article from Curatti written by Bryan Kramer because it provides insights on how human experiences still rule over automation.
Understanding the human experience in the age of technology
Are You Relying Too Much on Automation?
We are experiencing new technological advances like never before. I agree that in order to reach your customers in the digital age you need to connect with them on a human level.
Kramer explains how to make meaningful connections and understand the balance of technology.
Here's what caught my attention:
We are able to keep in touch with our community even more today online, but we can easily miss personal contact through this. In person meetings are still the best way to reach people.
We are always on the hunt for more context and meaning. This is necessary to fully understand someone -- these subtleties are not possible with communication online.
With the rise of chatbots we can lose the art of persuasion. Humans still crave understanding, and knowing that your business is actively listening to them.
Technology can both help us and isolate us. Our interactions with others and the art of listening, talking and understanding are what make us human. We have to use our experience to decide how far we want technology to help us.
Customer satisfaction should be the number one priority of any business. This one goal can make a huge difference in how big your bottom line is. Investing in your team to train them in ways that improve customer satisfaction is key in building a good relationship with your market that will keep returning to your business.
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I selected this article from Curatti written by Bryan Kramer because it provides insights on how human experiences still rule over automation.
Understanding the human experience in the age of technology
Are You Relying Too Much on Automation?
We are experiencing new technological advances like never before. I agree that in order to reach your customers in the digital age you need to connect with them on a human level.
Kramer explains how to make meaningful connections and understand the balance of technology.
Here's what caught my attention:
Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond
Image: Courtesy of TechCrunch.
Read full article here: http://ow.ly/S19n308vJjc
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