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"Everywhere Marketing"

I'm not going to pay Forrester the $500 they want for their Fragmented Path To Purchase Demands Everywhere Marketing report, but I bet I can guess what it says. 

When I was a Director of Ecommerce 2 years ago it drove me crazy that customers would leave our shopping cart looking for deals on RetailMeNot.com. The solution was to reduce the friction and make it easy to find our coupons on our website. 

Life was QUIET then compared to now. Social shopping is great when it is working in your favor, when friends and friends of friends are acting as a Greek Chorus and helping you move visitors into customers. 

The shifting sands of social media and real time marketing (see Expion panel from 2 days ago: http://sco.lt/68DJj7 for more on real time marketing) mean your brands are only as strong as their weakest point. 

What Forrester calls "everywhere marketing" I think of as "Tapestry Marketing" - the idea that the more tapestry you weave the more fish you catch (to mix a metaphor). The elements of Internet marketing play best TOGETHER so you are only as strong as your weakest link and your brand, messaging and campaigns need to be everywhere. 

Here's the rub, YOU can't get anything everywhere. The only way to achieve the spread you need, something marketing teams used to just BUY, is to create advocacy, to have a supportive tribe willing to carry your message across their social nets. 

The even trickier part is you can't pay for true advocacy. Advocacy, for all but the 30% of mercenaries you can buy, is an issue of intrinsic not extrinsic motivation. Your tribe will help you because they LOVE you and are willing to sacrifice to help. 

Wow, if that felt like your marketing just got CHANGED you are getting the idea. No matter WHAT you sell from the dry cleaner on the corner to an Internet only B2C play generating millions you depend on the kindness of strangers (http://scenttrail.blogspot.com/2013/03/the-kindness-of-strangers-and-new.html ). 

This slide deck provides good "everywhere marketing" supporting facts. If you can't sell social media to your C level, drop back and see if you can pass Everywhere Marketing by them.  

Great @KISSmetrics Post. Their 10 Ways:

1. Treat Customers Right - Genuinely Interact.
2. Don't Come On Too Strong - Have Respect.

3. Listen - Hear what customers are saying.

4. Continue - Offer ongoing 

5. Partners not customers - communication is 2 way.

6. Build Trust - No Surprises good or bad.

7. Be Transparent - HONESTY always wins in the end. 

8. Keep Your Promises & Only make keepable ones.

9. Customer is always RIGHT.

10. Say THANK YOU and be KIND.

These are great and I would add:

1. Know YOURSELF, be consistent and true.
2. Have FUN (fun is contagious).

3. LOVE what you do (passion is contagious).

4. LOVE who you do it with (or fake it until you make it).

5. Stay Calm, Carry On

6. Change the World

7. Share and then SHARE some More.

8. Align your company to Stengel's Brand Ideals.

9. LISTEN more than you TALK.

10. Curate more than you Create.

 Do any five of these consistenly and like, trust and respect may just turn to LOVE.