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The SoDA Report (Volume 2, 2014) - SoDA

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Blinded By The Dream Of Having A Single Marketing Services Partner? - Forrester

Blinded By The Dream Of Having A Single Marketing Services Partner? - Forrester | The MarTech Digest | Scoop.it

Customer Insights (CI) professionals and marketers have managed relationships with their MSPs for decades to execute conventional direct marketing campaigns. While the classic database marketing business won’t dry up any time soon, the CI pros and marketers who manage these vendor relationships are grappling with:

>> A new generation of highly empowered audiences in the Age Of The Customer.
>> An increasingly complex enterprise marketing technology portfolio.
>> The reality of Big Data and its big meaning to marketing.
>> Fueling digital marketing with digital intelligence.
>> Exploiting the power of customer context to drive unprecedented levels of customer engagement.   


Marketing agencies and services providers are all trying to position themselves as the one partner who can help you manage this complexity. But let’s face it, a lot of the noise out there sounds a lot like a classic “all things to all people” message. The fact is, the marketing services space will remain a bit chaotic for the foreseeable future.

Joemktg's insight:

The diversity and complexity of technologies forces you to look for specialists, placing you in the role of vendor manager. 

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The Publicis-Omnicom Merger Is About Marketing's Technology Evolution | Forrester Blogs | #TheMarketingAutomationAlert

The Publicis-Omnicom Merger Is About Marketing's Technology Evolution | Forrester Blogs | #TheMarketingAutomationAlert | The MarTech Digest | Scoop.it

As agencies find themselves up against tech services giants like IBM, Accenture, Sapient and Deloitte, they are being asked to deliver:

  • Marketing and business strategy based on deep data.  No marketing strategy is competitive today without the strength of managing and interpreting data. Both firms have invested in disparate platforms to build insight into the planning process.
  • Technology driven ad management.  With Starcom MediaVest – a lean-forward thinker in the media space – at the helm of the technology platforms to improve buying power, Publicis Omnicom will accelerate the programmatic efficiency of digital into all media types.
  • Competitive customer-facing systems. Most of the systems integrators went into digital to build eCommerce and CRM systems. But the end client for these efforts is typically the CMO, with the CIO making the linkages to internal systems. As these two executives merge their strategies together to drive digital business, the agencies have a leg up on the relationships, but need the scale to be competitive on the implementation front.
  • Channel agnostic, or channel complementary, creative juices. Clients have been adding more agencies to their rosters lately, and managing them as a bundle of idea generators and execution teams. A bigger holding company can pitch the benefits of more alignment of best of breed agencies to retain more of these niche relationships.
Joemktg's insight:

I've written repeatedly that the agency model will eventually move towards a systems integration model, where technology is the centerpiece augmented by creative. Given the forecasted level of tech spend by CMOs vs. CIOs by 2017, it makes sense to shift towards this focus so that the agency can work with both functions. This merger is just the start.


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