My company recently performed a study in which we asked 18 participants to share their first impressions of four ecommerce sites: AbeBooks, Blue Nile, eToys.com, and Newegg.com. We chose these sites from a Forbes list of the best ecommerce sites of 2005. [1]
Before beginning our study, we identified the trust elements we would evaluate, which included, for example, the placement of a site’s search box and trusted-site icons from services such as VeriSign. Our study identified 26 trust elements across the four sites’ home pages. Participants quickly judged sites’ trustworthiness based on the presence and placement of these trust elements. The results of our study showed that