Stuff like ‘engage in the conversation’ or ‘hug your followers.’ It’s good sounding advice, and hard to disagree with. He says, "I am not going to tell you to punch your customers in the face. The problem is that it’s not based on anything more substantial than what ‘feels right’ typically". Dan likes to get beyond the unicorns and rainbows, into the real data, the real science about why people behave the way they do online and how marketers can leverage that behavior.
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Scooped by
Robin Good
onto Internet Marketing Strategy 2.0 January 29, 2011 2:33 AM
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